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SPOTLIGHT

IMMEDIATE RELEASE
August 23, 2013
CONTACT: K.E. Schwab
724.738.2199
karl.schwab@sru.edu

SRU's IATS upgrades systems

SLIPPERY ROCK, Pa. -Various departments within Slippery Rock University's Information and Administrative Technology Services Office have implemented a number of changes, new programs and upgrades over summer.

They include:

A new Classroom Support Hotline - Ext. 4616, is a new, dedicated number for use when computer equipment is not functioning during a class.

Software requests for classroom consoles are now being handled independently from software requests for computer labs. Requests for software installation on classroom consoles should be made five working days prior to the needed installation date. IATS will evaluate the technical compatibility of the software to determine if can be installed; then complete the install or contact the requestor with details explaining why it cannot be installed.

Classroom Consoles - Forty replacement classroom console computers have been installed in various academic buildings.

Computer Labs - More than 160 new computers and laptops for student use have been replaced across campus. The Education Computer Lab, Physical Therapy Lab and General Lab in 105 Spotts World Culture Building have been upgraded.

Callers to Support Services' Help Desk (Ext. 4357), who are on hold awaiting service, now have the option of listening to self-help tips that offer solutions to common problems. Some topics include: rebooting a computer; changing a password; logging onto ESS, eTime or ePay; network issues; connecting to the network; problems with printing; and other topics.

Windows 7 Migration update - Over summer, many faculty and academic offices have been migrated to Windows 7 and Office 2010. No migrations will take place the first week of classes All remaining faculty and academic offices will be migrated in September. Administrative offices will begin migration in late-September and continue through December. New equipment will be installed when a department is migrated to Windows 7.

Ricoh printer/copier scan folder changes - Scan folders have been changed from local hard drives to a network folder. Scanned files should be renamed and moved from the scan folder to the users "My Documents" folder. All scanned files left in the "Scans" folder will be automatically deleted from the folder after seven days.

CATV - The recent upgrade of the campus cable television system from an analog to a digital system running over fiber optics is providing enhanced services to both the residence halls and academic buildings. Televisions manufactured prior to 2007 may not function on the new system. Televisions should be set (via their menu function) to CATV and a channel scan performed to tune the channels. Users needing assistance with their TVs or a quote for a replacement should enter a service request in SysAid or contact the IATS Support Services HELP Desk. Academic auditoriums will not have access to television content until new receivers are installed. The equipment is on order.

Technology has been upgraded in McKay Education Building and the Advanced Technology and Science Hall auditoriums.

ResNet - A new state-of-the-art network has been installed for students that live on campus. The new network will provide students with ample bandwidth to access the Internet for educational and recreational purposes. Students are permitted to have up to five separate devices (computer, laptop, cell phone, e-reader, gaming station, etc.) with 10 mb/s of bandwidth for each device. Students will also be able to get support 24/7 365 days a year via phone 855.813.7015, text resnet to 84700, chat at myresnet.com or by emailing support@myresnet.com. Students also have the option to purchase an upgraded network package of 10 devices and they can also purchase a telephone option.

Wireless Network on campus - Wireless access has been updated and expanded with coverage available in nearly every campus building. The wireless networks available across campus are: sru1x; srustudent and MyResNet. Faculty, staff and non-residence hall students should use sru1x or srustudent. sru1x is the best option for devices that support it - most do. Residence hall students should always connect to MyResNet wireless wherever they are on campus.

Voice Mail - A new voice mail system has been installed. The commands for reviewing and deleting messages in the new voice mail are similar to the previous system. Callers may leave a message and just hang up without waiting for the voice prompts to complete. Much more detailed information is available on the IATS website.

Faculty and staff email - The first phase of the upgrade to Microsoft Exchange 2013 for faculty and staff is complete. Additional work will continue through September to complete the process.

Student email - Work is progressing on the transition of all student email to the Office 365 cloud solution with cutover planned for mid-semester.

Administrative systems - Oracle Software, Cognos and Ellucian reporting systems have been upgraded.

Slippery Rock University is Pennsylvania's premier public residential university. Slippery Rock University provides students with a comprehensive learning experience that intentionally combines academic instruction with enhanced educational and learning opportunities that make a positive difference in their lives.