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Career Services 

 Behavioral Based Interview Questions 

 

SPOTLIGHT

What is behavior based interviewing? 

  • It is a style of questionning used to determine how you handled previous work-related situations. The employer hopes to use your response to predict future behavior or performance.

How does behavioral based interviewing work? 

  • The interviewer identifies desired skills or behaviors, then structures open-ended questions and statements to elicit detailed responses. A rating system is developed and selected criteria are evaluated during the interview process.

What are some examples of behavior based questions? 

  • Sometimes it's easy to get in "over your head". Describe a situation where you had to request help or assistance on a project or assignment.
  • Give an example of how you applied knowledge from previous coursework to a project in another class.
  • Describe a situation where others you were working with on a project disagreed with your ideas. What did you do?
  • Describe a situation in which you found that your results were not up to your professor/supervisor's expectations. What happened? What action did you take?
  • Tell me about the most difficult customer service experience that you have ever had to handle-perhaps an angry or irate customer. Be specific and tell what you did and what the outcome was. 
  • Give me an example of a time when you had to be quick in coming to a decision, and how did you arrive at that decision? 
  • You are working on a group project.  Three members of the group are working very hard, one member is hardly working.  Without that person's contribution, the project will never be finished on time.  What do you do?
  • Describe a situation where you had to say "no" to a customer, co-worker, or supervisor because you didn't think saying "yes" would be right.
  • Describe a time in which you felt it was necessary to modify or change your actions in order to respond to the needs of another person.
  • Give me an example of a time when you were able to successfully communicate with another person, even when that individual may not have personally liked you.
  • Tell me about a time when you had to work with an irate person/customer/client.  How did you handle the situation and what was the eventual outcome?
  • Sometimes it's important to disagree with others to keep a mistake from being made.  Tell me about a time when you were willing to disagree with another person in order to build a positive outcome.
  • Describe a situation that you thought you could handle on your own and soon realized you were in over your head. What did you do?
  • Tell me about the most discouraging feedback you have received in the past year.  What did you do about it?
  • Explain a failed task or project that you organized.  What did you take from the experience to prevent it from happening again?
  • Describe the system you use for keeping track of multiple projects.  How do you track your progress so that you can meet deadlines?  How do you stay focused?
  • Give me an example of a situation where you sought out a problem to solve because it represented a challenge to you.

 

 

  

  

 

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