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SPOTLIGHT

Sample Resort Recreation Interview Questions 

  • Give me an example of a situation you handled that exemplified superior customer service.
  • Give me an example of your ability to be a self-starter.
  • How do you motivate yourself to complete unpleasant assignments?
  • How would you handle a customer who used abusive language?
  • In our environment, no two customers are alike and no two service deliveries are alike. Describe something you've done that shows your commitment to ensuring customer satisfaction, regardless of the service you're providing.
  • It can sometimes be challenging to provide courtesy to a customer, especially in a difficult or tense situation. Describe a time when you were faced with this challenge.
  • Name some of the criteria essential to establishing effective service standards.
  • Tell me a situation in which you dealt with a customer and what you would have done differently.
  • Tell me about the customer service training programs that you have implemented.
  • Tell me how you handled an unhappy customer in the past.
  • What do you think your customers would say about your work?
  • What does good customer service involve?
  • Tell me about a time when you have persuaded others to adopt your ideas.
  • How would your supervisor/fellow managers/employees describe you?
  • Tell me about your cost control abilities? What have you done to help or improve your financial results?
  • What are you looking for in a job?
  • What do you know about our restaurant/property/company?
  • What tries your patience?
  • Have you been to any of our restaurants/properties? What did you think? What did you observe while you were there? Did you get a chance to interact with any of our managers or staff? What would you improve or change?
  • Have you ever been involved in a confrontation with a guest/employee/supervisor at work? How did you resolve it?
  • How long do you think you will stay with our company?
  • What are some of your greatest achievements or successes? What are some of your worst failures?
  • What are your strengths? Weaknesses? What are you doing to improve your weaknesses?
  • What makes you the best candidate for this position? What do you think you bring to the table?
  • What was the best company you ever worked for? The worst? The best boss you ever had? Your least favorite? Why?
  • Why did you become a restaurant/hospitality manager, chef, etc.?
  • Why did you leave your last job? Why do you want to leave your current position?
  • Why do you want to work for our hotel/club/restaurant/property?
  • What kind of experience have you had with different populations?
  • You will be responsible for managing all aspects of an event. Tell us the most challenging event you have had to plan? What made it challenging and what was the end result?

 

 

  

  

 

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