RockMail Troubleshooting

Cannot Log Onto RockMail:

Use your entire e-mail address (username@sru.edu) to log in or use srunet\ before your username (srunet\username).
Your password is probably expired. Go to the Password Portal to change your password.

Cannot Send Messages:

If your mailbox reaches 250 MB you will not be able to send messages. Click here for Mailbox Clean-up Procedures.
If you have various toolbars on your web browser, they may interfere with replying to and creating new messages. Uninstall any toolbars you may be using in order to be able to send e-mails again.

Your Mailbox is Almost Full E-mail Message

If you receive the following message from Microsoft Exchange you need to complete the Mailbox Clean-up Procedures in order to be able to continue sending and receiving e-mail messages.

E-mail Messages Disappear After Being Read

Make sure that your e-mails are “Arranged by” Date and that it shows “Newest on Top.” Also, make sure that you are on the first page of your e-mails. Detailed instructions for how to sort your e-mails are included in the Mailbox Clean-up Procedures.
If you have RockMail set-up on a computer or mobile device as a POP account and did not choose the Advanced Option to “Leave a copy of message on the server” than the e-mails are being moved to your computer or device that the POP account is setup on. Go to the advanced options and check the box to “Leave a copy of message on the server” so that your future e-mail messages will be available both on your device and via Outlook Web Access.