FISH! Catch the Energy! Customer Service

There are many models for customer service training although we will touch on a few basic principles of the “FISH!” philosophy and how you can adapt them to your work environment. We will reinforce some communication skills and personal behaviors that can empower your staff (students, faculty and staff) to provide 1st class operations. This session is open to anyone interested in learning more about providing a positive approach to customer service that will energize their team and work environment.