- What is behavior based
interviewing?
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- It is a style of questionning used to determine how you handled
previous work-related situations. The employer hopes to use your
response to predict future behavior or performance.
- How does behavioral based interviewing
work?
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- The interviewer identifies desired skills or behaviors, then
structures open-ended questions and statements to elicit detailed
responses. A rating system is developed and selected criteria are
evaluated during the interview process.
- Targeted Behavioral
Questions
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- Sometimes it's easy to get in "over your head". Describe a
situation where you had to request help or assistance on a project
or assignment.
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- Give an example of how you applied knowledge from previous
coursework to a project in another class.
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- Describe a situation where others you were working with on a
project disagreed with your ideas. What did you do?
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- Describe a situation in which you found that your results were
not up to your professor/supervisor's expectations. What happened?
What action did you take?
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- Tell me about the most difficult customer service experience
that you have ever had to handle-perhaps an angry or irate
customer. Be specific and tell what you did and what the outcome
was.
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- Give me an example of a time when you had to be quick in coming
to a decision, and how did you arrive at that decision?
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- You are working on a group project. Three members of the
group are working very hard, one member is hardly working.
Without that person's contribution, the project will never be
finished on time. What do you do?
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- Describe a situation where you had to say "no" to a customer,
co-worker, or supervisor because you didn't think saying "yes"
would be right.
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- Describe a time in which you felt it was necessary to modify or
change your actions in order to respond to the needs of another
person.
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- Give me an example of a time when you were able to successfully
communicate with another person, even when that individual may not
have personally liked you.
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- Tell me about a time when you had to work with an irate
person/customer/client. How did you handle the situation and
what was the eventual outcome?
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- Sometimes it's important to disagree with others to keep a
mistake from being made. Tell me about a time when you were
willing to disagree with another person in order to build a
positive outcome.
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- Describe a situation that you thought you could handle on your
own and soon realized you were in over your head. What did you
do?
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- Tell me about the most discouraging feedback you have received
in the past year. What did you do about it?
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- Explain a failed task or project that you organized. What
did you take from the experience to prevent it from happening
again?
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- Describe the system you use for keeping track of multiple
projects. How do you track your progress so that you can meet
deadlines? How do you stay focused?
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- Give me an example of a situation where you sought out a
problem to solve because it represented a challenge to you.
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