The Password Recovery Tool allows you to recover your SRU account if you have forgotten the password or if your password expires before you change it. This is a proactive step toward ensuring continued access to your account and, therefore, the tool must be configured while you have a working password.
How to Set up the Password Recovery Tool
Step 1 | Log into MySRU and click on Password Recovery Tool Setup.
Step 2 | Log in using your full email address and current password.
Step 3 | You will be given the option to configure a phone number and/or personal email address as authentication methods for password recovery.
Authentication phone: Enter a telephone number and select to either receive a text or phone call. You will then be contacted at the telephone number you provided to complete the verification process.
Authentication email: Enter a personal email address that is NOT an SRU email address.
Step 4 | You will receive a verification code at this email address. Enter the code and click "verify".