Frequently Asked Questions

How do I know if my class is online?

Your class schedule will indicate how your class is being taught. The location will be listed as “Web OFF CAMPUS” for a course normally taught online;” “Online As Per Instructor OFF CAMPUS” for a course that has been changed to online due to COVID-19; and “Location MM” if it is being offered as a multimodal class where ‘Location’ is the building and room number. COVID-19 online classes and multimodal classes will have scheduled days and times.

If my class is offered remotely, will I have to attend at a certain day and time?

This depends on how the professor structures the class. You should receive an email from the professor explaining class expectations.

I don’t understand what I need to do in my online class and I’m hesitant to contact my professor. What should I do?

This is a common issue. The first step is to review your class syllabus and any project information sheets your professor may have posted. The syllabus will list due dates and you can see how individual projects align with course modules and learning outcomes. Your class may also have a discussion board where you can get advice from your classmates. 

The second step is to overcome your hesitation and contact your professor. Your professor wants you to learn the material and be successful. Waiting will only decrease the time you have to complete the required coursework.

How do I contact my professor?

The best way to contact your professor is by using email. Your professor’s email address is on the course syllabus and in the course information on D2L.

Will I be able to meet privately with my professors and advisers? If so, how?

Yes, you will be able to have private meetings with your professors and advisers. Meetings outside of class will be conducted via Zoom or other technology. Your professors and advisers will provide you with information on how to contact them.

What should I do if I have concerns about my online class and I have not been able to resolve them with the professor?

If you have communicated your concerns to your professor without resolution, contact the chairperson of your professor’s department. They will help to resolve the issue.

How can I schedule an appointment with a success coach?

Click here to schedule a session with a success coach.

What is D2L?

Desire to Learn, otherwise known as D2L, is the course management system that SRU uses for online and in-person classes. On a D2L course site, you can read and download course materials, PowerPoint presentations, videos and other documents. Learn more about D2L.

What should I do if I’m taking online classes and my computer stops working?

Send an email to connectivity@sru.edu explaining your situation if you experience challenges with course accessibility.

What should I do if my internet service goes out during a class or exam?

As soon as your service is restored, contact your professor and explain what happened. They will work with you to create a plan and complete your assigned work.

What is Banner?

Banner is the name of the student information system used by students, faculty, staff and advisers in a secure web environment. Banner contains the information that is used in the registration process that students access through MySRU and MyRockAudit.

Will I be able to have a tutor in the fall?

Yes, tutoring will continue to be offered for free to all SRU students. Tutoring will be done remotely, providing all students access to services. More information about tutoring services is available on the University website.

Can I still join student clubs and organizations?

Student organizations will continue to meet and function both in-person and virtually. A complete list of student clubs, organizations and their events is available on CORE. Search by organization, interest area or key word. Viewers of an organization’s page can contact the club via the “Contact” button or become a member using the “Join” button.