Q: What type of computer should I bring?
A: We recommend that families choose a personal computer or a laptop based on the needs of their student. Students may want to contact their major’s academic department to inquire if there are any specific software requirements.
Q: How do I connect my computer to the campus network?
A: Internet services in the residence halls are maintained through Apogee Advanced Resnet Services. Resident students will receive a letter from Apogee introducing them to the available Resnet packages. Once registered, the student will have access to the MyResnet portal where they will find instructions for connecting their devices to the network.
Q: What kind of network cable do I need and where can I get it?
A: Wireless access is available across campus and in your residence hall room. If you would like a wired connection, a network jack is also available in your room. Most Ethernet cords have become standardized and you shouldn’t have to worry about a particular kind to buy. The technicalities are the cord should be a CAT-5 or CAT-6 and should have RJ-45 connectors on each end. You can purchase this cord at the SGA Bookstore’s Electronic Technology Center located in the Robert Smith Student Center.
Q: How do I setup my television to access cable?
A: As of Fall 2023, resident rooms no longer have cable access. Cable is available on “common area” televisions in hall lounges, but not in student rooms. This change was in response to a survey indicating the majority of resident respondents utilize streaming services.
Q: Where do I find up-to-date campus announcements?
A: Students receive a daily email, Campus Update, from SRU Communication that contains a daily summary of activities, as well as and a weekly email with links to campus news articles.
Q: Where can I find IT help?
A: The IT HelpDesk is located in room 113 of Bailey Library. The phone number is 724.738.4357 (HELP).
Note: The HelpDesk hours are Monday - Friday 7:30am-4:30pm.
Q: What is my network username and password?
A: Your username will be your three initials and four randomly generated numbers (ex abc1234); it is located on your SRU ID card, which can be picked up in the Parking and ID office located in the Campus Success Center on the second floor, and it is also the first part of your email address. Alternatively, you can stop by the IT HelpDesk with a valid form of identification and we will be able to look up your username. If you do not know your password, please call or stop by the IT helpdesk.
Q: How do I change my password?
A: Please check out our Account Information page for more information regarding password maintenance.
Q: How do I connect to wireless internet?
A: Please check out the Wireless Access section further up this page.
Q: Can I use my laptop or tablet in class?
A: Most, but not all, professors do allow note-taking via laptop or electronic tablet. You should consult each individual professor about their policy regarding the use of electronics in class.
Q: What is the best place on SRU’s website to find answers to everything I need?
A: MySRU Portal is your first stop for finding resources and information to help you live and learn at SRU. On this site you will find a list of resources and services organized around the different aspects of being an SRU student. Some of the areas of interest include:
- Academic Information.
- Academic Support.
- Financial Aid Information.
- Campus News.
- Campus Life.
Q. How do I access MICROSOFT 365?
A. As an SRU student, you have an account through Microsoft 365. This provides you with access to email, 1tb of online storage, and the Microsoft Office Suite through the web. You are required to log on using your SRU email address and SRU password. There are three options to access your Microsoft 365 account:
OPTION 1: On the MySRU landing page within the Quick Access Links card select Microsoft 365.
OPTION 2: After logging into MySRU select Rockmail Online
OPTION 3: In a web browser address bar enter portal.office.com and login with your SRU email address and password.