Am I required to use MFA?
Yes, Slippery Rock requires multi-factor authentication (MFA) to comply with its legal, contractual, and ethical obligation to safeguard the security and privacy of its systems and data. MFA cannot be avoided or opted out of. Users can manage authentication methods at https://mysignins.microsoft.com/security-info
Are you receiving the AADSTS75011 pop up?
Full text of the error message: AADSTS75011: Authentication mehtod 'MultiFactor, PasswordlessPhoneSignIn' by which the user authenticated with the service doesn't match requested authentication method 'Password, ProtectedTransport'. Contact the MySRU application owner.
Fix:
1. On your cell phone, open the authenticator application.
2. Click on your SRU account.
3. Click on the settings icon (gear, wheel) in the upper right-hand corner.
4. Click on Disable passwordless. You will have to authenticate.
5. Refresh the web page your were attempting to sign into.
If this does not resolve the issue, stop in at the IT Help Desk located in the library room 113.
When will I be asked for additional authentication?
When SRU students, faculty or staff attempt to log into their SRU email, MySRU, D2L or any other SRU online system, for the first time from a particular location or device, they will be prompted by a separate method to confirm that they are attempting to log in. The second step of verification can be completed through an automated phone call, submitting a verification code received via text, or by downloading and using a Microsoft Authenticator app.
Why can’t I access email on my phone after setting up MFA?
If you are no longer able to access email on your phone after setting up MFA, try removing your account in the email app and then re-adding it.
What email app should I use?
We recommend downloading and using the Microsoft Outlook app which fully integrates with your SRU account. Other apps cannot be guaranteed to provide reliable access. You will continue to use the Outlook client on your SRU devices.
IOS – When setting up the Outlook app, it is important that you choose “Exchange” otherwise it will not work.
How can I reduce the number of times I am asked to authenticate?
After setting up Multi-Factor Authentication (MFA), you will be prompted to authenticate each time you sign in on a device/browser. You should be asked to “Stay signed in.” If you click No, you will be asked to authenticate each time in the current browser. If you click Yes, you will not be asked to authenticate each time you go to portal.office.com.
Should I sign out of Office 365 or can I just close the browser?
If you are on a shared device, best practice for security purposes is to sign out. To sign out, click on the Account profile icon in the upper right-hand corner and click sign-out.
NOTE: Closing the browser does not sign out of a session.
Multi-Factor Authentication Tip Sheet